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RETURN / REFUND POLICY

Problem with your order? Email or call immediately.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused/reasonable unused and/or in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you purchased your meal(s) from any one of our drop-off locations, please do not return your purchase to this location. Rather, email or call to arrange for replacement or refund of the item(s)

There are certain situations where no refunds are granted: (if applicable)

  • Most/all of the item has been consumed or thrown away
  • Any item not in its original packaging, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 8 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, a replacement will be issued, or a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at meals@trufresh.ca.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at meals@trufresh.ca and send your item to: 10117 93 Street, Grande Prairie, AB, T8V 1Y1, Canada.